Question 1

How to make reservation?

Accepted Answer

We do only accept reservation from Homepage, please check our service plans and make a reservation with "BOOK NOW" button.

Question 2

Do I have to make reservation?

Accepted Answer

Walk in is available when it is not busy. But making reservation in advance during busy period like March, April, November, December or weekend or national holidays is always recommended.

Question 3

No sure which plan to choose, what to do?

Accepted Answer

Changing plans is available on your visiting day. Maybe you can choose a plan you are interested when you make a reservation. 
Only Set Plan is a limited plan, which is available only to the [pre-ordered] customer. Changing from other plan to this plan is not possible.
(Please make sure the number of people who needs the service, cancellation on the day will cost cancellation fee)

Question 4

Can I cancel my reservation?

Accepted Answer

For [kimono rental service] :
Cancellation costs no charge until 6pm on the day before your reservation.
Cancellation made after that will cause a cancellation charge. (3,300JPY / person)
 
For [Photo service] :
Cancellation costs no charge until 6pm 3 days before your reservation.
Cancellation made after that will cause a cancellation charge. (10,000JPY / session)

Question 5

Will there be any penalty for cancellation?

Accepted Answer

For [kimono rental service] :
Cancellation costs no charge until 6pm on the day before your reservation.
Cancellation made after that will cause a cancellation charge. (3,300JPY / person)
 
For [Photo service] :
Cancellation costs no charge until 6pm 3 days before your reservation.
Cancellation made after that will cause a cancellation charge. (10,000JPY / session)

Question 6

Can I change the date or number of people?

Accepted Answer

For [kimono rental service] :
Date can be changed until 6pm on the day before your reservation. Kimono plans can be changed on the day you visit.(Set plan need pre order)
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For [Photo service] :  Please contact us to cancel the original reservation and then send us another request.

Question 7

We are big group (over 10 or 20 people), is that OK?

Accepted Answer

Service for big group is available. If your time is limited, please let us know what time do you want to be ready in advance.

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